PRIVATE PREVIEWA new direction for Reliable Software Technology

Engineering perspective

Keeping people in control of AI

Useful questions to ask when moving from AI responses to business actions.

Engineering perspective

Separate a suggestion from an action

An assistant that drafts a response has a different responsibility from one that sends it or changes a business record. Define each permission explicitly.

Make review meaningful

A person should be able to see the proposed change, its context and its source information. A confirmation button without enough context is a weak review step.

Plan for uncertainty

Define how the system handles incomplete information, ambiguous instructions and failed requests. Give the user a clear route to correct or stop the work.

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